In the first edition, crews are called to multiple heroin overdoses and demonstrate how to help the patients. Plus, a look at the working lives of those who handle 999 calls made by thousands of people.

This programme shows how paramedics respond to road traffic accidents when a cyclist is knocked down and a teenager is hit by a car

When an unwilling teen volunteers to play in her sister's rugby match, a tackle results in injury and a heated exchange when medics arrive

The programme reveals the reality of drug abuse when paramedics Peter and Imelda are again faced with back-to-back heroin overdoses

When a woman suffers an epileptic seizure in her local pharmacy, paramedics deal with the situation and transport the patient to hospital

This episode examines the part that excessive alcohol consumption plays in the number of calls received by the emergency services